Returns policy

Withdrawal from the Contract

The provisions set forth in this article regarding the right of withdrawal from the contract by Consumers shall apply to a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional nature for that person, particularly as evidenced by the subject of the business activity made available under the provisions of the Central Registration and Information on Business.

The Consumer may withdraw from the contract, including the Sales Agreement, without providing any reason, within 14 days, subject to the conditions specified in the withdrawal instruction annexed to the Terms and Conditions.

The Consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement may be submitted using the form, the template of which is annexed to the Terms and Conditions.

The Consumer is obliged to return the Goods to the Seller or deliver them to a person authorized by the Seller without undue delay, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send the Goods before its expiration. This provision does not apply if the Seller has proposed to collect the Goods themselves.

The Consumer is liable for any reduction in the value of the Goods resulting from their use in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the Goods.

In the event of withdrawal from the contract, the contract is considered null and void. If the Consumer submitted the statement of withdrawal before the Seller accepted their offer, the offer ceases to be binding.